Your Pets Are Our Priority
At our veterinary hospital in White Settlement, we are committed to our patients and their loving owners. And we back this commitment with years of service to our pet-loving community.
What to Expect at a Veterinary Appointment
Knowing what to expect from your first appointment with us will help to make the process more pleasant for you and your pet.
STEP 1
Get Settled
We encourage you to arrive about ten minutes early to your appointment in order to give you time to fill out our New Patients Form. To save some time, you can complete the New Patient Form online in advance.
STEP 2
Meet Your Veterinarian
One of our veterinary team members will walk through your pet's history with you and discuss any health issues they may be experiencing. You will have an opportunity to ask any questions you have and we will be sure to take the time to answer them.
STEP 3
Examination, Diagnosis & Treatment
After your pet has been assessed we will provide you with a diagnosis and treatment options. Your veterinarian will work closely with you to determine the right treatment plan for your pet.
After your visit with us, we will compile a report of our assessment, diagnosis, and treatment decision for our records and for your future use.
Our Pet Care Philosophy
At Frontier Veterinary Hospital, we take our job as stewards of your pet's health very seriously. We believe in the power of preventive and proactive medicine to give White Settlement pets long, happy and healthy lives.
We are proud to work with our clients to provide all the services your dog, cat or horse requires, from birth into their senior years.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
We expect payment in full at the time services are provided to your pet, or your pet is discharged from our care. We accept payment by check, cash, MasterCard, Visa, American Express and Discover.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will give you an estimate in good faith before providing any veterinary services. However, circumstances we can't predict may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Please call ahead to book an appointment in order to make sure that we have room for you in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you must cancel or reschedule an appointment, please make sure to let us know as soon as you can so that we can provide the space in our schedule to other clients and book a new appointment with you quickly.
- What types of animals do you treat?
We take care of all small domestic pets, such as cats and dogs, and exotic pets, such as birds, rabbits, reptiles, and rodents.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for our initial exam fee as well as any treatment or diagnostics that you consent to for your pet's treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront, with payment due in full when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.